Career Profile
Highly motivated and detail-oriented IT professional with a passion for technology and a strong foundation in both technical and soft skills.
I possess a solid understanding of Devops principles, methodologies, and tools such as Git, Jenkins, Docker, Kubernetes and AWS.
I have excellent problem-solving skills, attention to detail, and a strong desire to learn and collaborate with cross-functional teams to achieve business goals.
With my passion for automation and DevOps culture, I am excited to join a team that values innovation, agility, and continuous learning.
Experience
Customer Support
Budget Car Rental
2021-Present
Responded to customer inquiries regarding rental bookings, policies and procedures, providing accurate and timely information to ensure a positive customer experience.
Managed rental reservations, including modifications, cancellations, and coordination of pickup and return logistics.
Resolved customer complaints and disputes related to billing, vehicle damage claims, and rental agreement issues, using active listening and effective communication skills to ensure prompt and satisfactory solutions.
Maintained detailed records and documentation of customer interactions, rental agreements, complaints, and billing records, ensuring compliance with company policies and procedures.
Managed rental reservations, including modifications, cancellations, and coordination of pickup and return logistics.
Resolved customer complaints and disputes related to billing, vehicle damage claims, and rental agreement issues, using active listening and effective communication skills to ensure prompt and satisfactory solutions.
Maintained detailed records and documentation of customer interactions, rental agreements, complaints, and billing records, ensuring compliance with company policies and procedures.
Technologies Used:
IT Support Technician
Revenue Service Ltd, Lagos Nigeria
2018-2021
Installed, configured, and maintained computer hardware, peripherals, and software applications.
Assisted in the administration and maintenance of cloud computing infrastructure, including provisioning and configuring virtual machines, storage resources, and network components.
Conducted training sessions and created user-friendly documentation to empower employees with the knowledge and skills to utilize technology effectively.
Provided basic end-user troubleshooting and desktop support.
Assisted in the administration and maintenance of cloud computing infrastructure, including provisioning and configuring virtual machines, storage resources, and network components.
Conducted training sessions and created user-friendly documentation to empower employees with the knowledge and skills to utilize technology effectively.
Provided basic end-user troubleshooting and desktop support.
Technologies Used:
Projects
Kubernetes Based Voting Application.
- I Deployed a Kubernetes-based voting application, which allowed users to vote for their preferred option in a poll.
The application consisted of a frontend written in ReactJS and a backend written in Python Flask. Both frontend and backend were containerized using Docker and deployed on a Kubernetes cluster.
Two-Tier Architecture in AWS with Terraform.
- I used Terraform to deploy a Two-Tier Architecture on AWS.
The architecture consists of a web server and a database server, with the web server in a public subnet and the database server in a private subnet. The web server is load-balanced and can be scaled horizontally.
The database server is backed up regularly to an S3 bucket. The architecture is secured using security groups and Network ACLs.
The entire infrastructure was provisioned and managed using Infrastructure as Code (IaC) principles.
The architecture consists of a web server and a database server, with the web server in a public subnet and the database server in a private subnet. The web server is load-balanced and can be scaled horizontally.
The database server is backed up regularly to an S3 bucket. The architecture is secured using security groups and Network ACLs.
The entire infrastructure was provisioned and managed using Infrastructure as Code (IaC) principles.